Bancless in Phoenix, AZ Closed now

Reviews about Bancless

• ★ ★ ★ ★ ★

  November 11, 2019, by Mike Collazi
  It's difficult for a man to stand corrected, but just yesterday I was. A couple of days ago I wrote a review about this place that discredited the owner Howard and his practices. I truly can't tell you how wrong i was. I never gave the gentlemen a chance to explain himself and for that I apologize. After visiting the store the first time I felt I was being dealt with unfairly, so I left upset and wrote a not so great review. After thinking it over for a day I called the store and spoke with Ashley who was very kind and professional and asked to come in. When I did I was welcomed in as if my family owned the place. I explained the situation that happened a day prior and she assured me that they will make things right. Unknown to me the owner Howard was there and helping another customer and once done with them he came over and introduced himself like a true gentlemen. He himself assured me that the matter would be taken care of along with a special bonus. Believe me when I say that with him coming over and introducing himself and apologizing for the prior outcome was enough, but for him it wasn’t. He went way above and beyond on assisting me and I truly want to say THANK YOU!!! You are a gentlemen beyond belief. I haven't seen this kind of customer service in a very long time. It is no wonder why everyone who has written a review has given him 5 stars for his honest dealings and his exceptional service whether it’s rendered by him or his employee Ashley who is a complete sweetheart. Once again Howard and Ashley Thank You very much for your great and exceptional service. To anyone reading this you truly would be foolish to deal with any other company but this one if you want honesty and great customer care.