OfficeMax in Phoenix, AZ Open now

Reviews about OfficeMax

• ★ ☆ ☆ ☆ ☆

  August 17, 2020, by Southwest Lady
  Horrible experience. Went in to make laser copies of photos and other images for art projects {not as simple as copying pages of text}, and the copy machines take practice/have their issues. When I checked out at the copy center register, I was put through a stupid,enormous hassle over how many laser copies I'd thrown away. Yet I'd been told by the same copy employee I'd only pay for what I didn't throw away. I'd made a point to ask about that because I wanted to be sure I understood what I would be responsible for. They never indicated that after "x-amount" of throw-aways you might get charged for some of them. During the argument with the manager and copy employee, they had other bizarre complaints. Like how many people had helped me. Yes ? And your point is, what ? Complaining because a customer needed help ? Really ? They said I'd declined having the copy person make copies for me. So, it's an issue if you want to make your own copies ? Since when ? What I was doing involved making changes to images, I preferred to handle that myself. Why should I have to explain, or apologize ? Everyone {two employees and one store manager} I spoke to had an attitude while I was in the process of making the copies...if I needed help they were snotty about it,as if I shouldn't be there {miffed because I wanted to do my own copies ?}. One copy machine issue, {that I was apparently blamed for}, is that unless the ratio is highlighted first, the copy machine will read that as the NUMBER OF COPIES to print. Lets say you want to increase a size by 200. So the copy machine started spitting out a ton of copies and I was calling for help since it obviously needed to be stopped. This was apparently "blamed" on me, although customers are free to use the machines and obviously learn as they go. I told the manager he ought to talk to his employee about the way terms were changed at check-out.They change rules to suit themselves.There are no guidelines posted anywhere. Not all prices are posted regarding various sizes of copy paper, either. In the end though, they ended up not charging me for anything. It was free. But after the hassle they put me through I'll never go back {I'd been planning on buying a lot of cardboard boxes from them}.The manager refused to admit the copy employee shouldn't have have changed "rules" on me at check-out. Ganging up on a customer is pretty tacky, especially when the issue involves an employee changing terms as he goes along, with full support from the manager. Don't try to charge me for copies that get thrown away after telling me I'll only pay for what I don't throw away. Know what you're talking about and certainly don't blame your lack of clarity on customers. I've worked in retail before and the way they both stood there and tried to talk me down as if I were a criminal was a complete disgrace.
• ★ ☆ ☆ ☆ ☆

  July 21, 2020, by Kevin Clark Zook
  This store is AWFUL! I waited in line 10 minutes to buy $4.13 worth of items. The cashier was good, but he was involved in something over his head and the MOD would not come to help.