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Reviews about Target

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  September 05, 2019, by Gab Friends
  Absolutely the worst customer service! I reserved and picked up an air mattress from the Customer Service Desk at the Christown Spectrum Mall Target. When I asked the sales person who rang me up the return policy, she told me she wasn't sure, that it may be 90 days. I glanced on the receipt and it said 90 days. Because the Coleman mattress continued to stink of PVC despite my airing it out for days, I went to return it less than a week after I bought it only to find out from the floor manager that Target does not do returns on air mattresses. I told them that the sales person never told me any such thing and that if she had, I would have told her to give me my money back on the day that I bought the air mattress. The floor manager then tells me that he wasn't there, as if that should settle things. He also said that I should have seen the policy signs at the air mattress section of the store despite me telling him that I reserved the mattress over the phone and never went to that section of the store when I bought it. When I asked to speak to his supervisor, he lies to me and told me that he was gone for the day, then calls over someone who turned out to work in the HR department to tell me again that they do not return opened air mattresses. When I called their Customer Experience phone number (one of a number of times), they kept reiterating their return policy despite the fact that their sales person told me that I had some time to return the mattress (Since the mattress was the only thing I bought that day, there could be any confusion about for which item I was asking about the return policy). When they asked the store manager (Michael) to come talk to me, again he said the same thing, even though it is within his discretion to offer me a refund or even a store credit. And when he checked my receipt, he told me that the sales person who told me the incorrect return policy is a floor lead, so she would have known the special refund policy regarding the air mattress. So, basically, she lied to me so Target can keep my $80 bucks. When I called their Customer Experience number again, Jackie tells me that despite the fact that "she was not supposed to, she was going to send me a $40 gift card." Since I'm not interested in losing $40 over someone's lie about their return policy, I refused it and then she told me she was going to ask to manager if he could do anything but basically hung up on me. I guess Target would rather have those $80 than any more money that I would have spent at their store, had they actually care more about customer service than cheating a customer out of her money by both lying at the point of sale and the point of return. Enjoy the $80 Target, 'cause I will never spend a penny more at your stores, physical or online!